Shipping & Returns Policy

Does CANDLR. ship internationally?

We ship worldwide!

All International orders may be subjected to a customs duty and tax in which will not be included in the cost of your order. Please refer to your local customs office for more information.

 

Delivery times
As our items are handcrafted, items will be dispatched within 2-5 days. 

FREE standard shipping on all Australian orders over $65. 

Australian standard shipping $10.00 2-5 business days after dispatch.

Australia Post Express Shipping $15.00 1-3 business days after dispatch.

PICK-UP is available. 

 

RETURNS

As our items are handmade and personalised, we do not exchange or refund for change of mind.

If an item is defective or damaged, please email hello@candlr.com.au immediately after inspecting the items. Items must be unused and be in the original packaging. 

To complete your return, we require a receipt or proof of purchase and images showcasing the fault.

 

HOW TO ORGANISE YOUR RETURN:

Please email hello@candlr.com.au with your name, order number and reason for return.

All return costs will be provided by the customer.

Once the items have been received at our office, we will process the refund on your faulty item. Alternatively, you can request an exchange or store credit.

CANDLR. will not be held liable for the loss of items being returned. We recommend you apply for tracking when returning the items through a postal service.